Frequently Asked Questions

We are looking forward to helping you clean your home. Have any questions? To assist, we have outlined some FAQ’s.

How do I book a cleaning?

Booking your cleaning is simple. Go to our booking page and choose the option, date and time you’d like us to clean your home. You will immediately receive your confirmation by email. For more information you can also call or email us and we'll help you get the cleaning appointments setup.

How do I book a regular clean?

If you would like to use one of our cleaning professionals once a week, once every two weeks, once every three weeks, or once a month, our recurring cleaning option is for you.

What if I want to change my cleaning times?

This is not a problem. To amend a booking you just need to contact us by phone or email 24 hours before your scheduled cleaning time. If you reschedule on shorter notice than 24 hours, then we would need to charge a rescheduling/cancellation fee because as we reserve a time especially for you. We are unable to schedule another job in that place at such short notice and our cleaners must still be paid even if you cancel your cleaning. We appreciate your understanding.

Do I need to be present when the cleaner is there?

No, you do not need to be there. Some people prefer to let the cleaner get on with the work and come back to a nice clean home. You can also leave your keys with the cleaner, which would be the easiest option for regular cleanings. It gives you much more freedom and as all of our cleaners are fully vetted and insured, you should have no worries about leaving your key with them.

I’m not quite comfortable having a stranger at my place. Is my place safe?

Our cleaners go through a rigorous screening process which includes numerous interviews, reference checks, document verification and test cleans. This is exactly how we’re able to guarantee you such high quality cleanings each and every time.

Are you and your cleaners fully insured?

All our cleaners are fully covered by our insurance which means that you are 100% covered in case any of our cleaners have an accident in your home or if something were to be damaged by our cleaners.

What if I am unhappy with my clean?

We give a 100% happiness guarantee on all our cleans, and if you are not 100% satisfied, simply let us know within 48 hours and we will send a team out to fix the areas you are unhappy with at no additional cost.

How do payments work?

Payments are currently made by credit or debit card and our website is protected ensuring your data is secure at all times. It is also safer and more convenient for our clients. You will only be billed after the cleaning has been completed.

Is my privacy protected?

We respect your privacy and we will never sell or share your private information. Your credit or debit card details are never stored on our website. Our site is protected by encryption, ensuring your data is safe at all times.

Are there rewards for introducing friends to our service?

Yes, we offer vouchers in return for each successful referral.

I need that extra shine. Which option should I pick?

You may want extras like wiping down walls, oven cleans, fridge cleans and window cleans. In this case, select the amount of rooms you would like cleaned as well as all of the extra tasks that you want done.

I am having people over. Can you help clean up the mess?

If you are having an event and need a cleaner present either during the event or to clean up afterwards, we are here to help. For more information you can call or email us.

Can I hire you for an end of tenancy cleaning?

Yes, we often perform end of tenancy cleanings. For more information you can call or email us.